10.1. Need for a return number
The goods are returned only by post. Any return of goods requires the prior consent of SB IMPORT and a return number, which can be obtained free via the CONTACT page accessible from the site's home page (alternately phone us to + 33 6 6800 4242) . You will receive by means deemed most appropriate by SB IMPORT a return agreement. In the absence of a return agreement, the goods will be returned or held at your disposal, at your expense, risks and perils, all transport, storage and handling charges being your responsibility. The products are returned at your expense and at your own risk. We advise you to declare the value of the goods and to take out transport insurance. The buyer has after obtaining the agreement of return within 14 days to return defective goods at SB IMPORT. The following information is usually requested: precise contact information, description of the element (s) concerned, serial number, breakdown noted and invoice or delivery note number corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package to the following address: SB IMPORT - SAV - 1 RUE PAUL GEORGET - 49000 ANGERS.
10.2. Need for proper packaging
Any defective product must be returned in its original packaging, which alone makes it possible to transport the product in good conditions, with the warranty labels, comprise the whole product and its accessories and be accompanied in a legible manner Of the return number. Any product which is incomplete, damaged, damaged and / or whose original packaging has been damaged, will not be taken back, exchanged or refunded. The shipper must therefore ensure the packing and packaging of the material he sends. In particular, the consignee may redirect the goods to a destination other than the original destination with the same packaging, at the risk of the shipper being held liable for damage occurring during that subsequent transport.